Returns & Quality Policy
Hand-finished gifts, narrow returns. Here is why and when.
Every edit that leaves our studio is hand-finished and almost always customised to the recipient. Because of this, our returns policy is intentionally narrow. We accept returns in only two cases:
- The gift arrives damaged in transit.
- There is a manufacturing quality issue on a non-customised piece.
In either case, write to us within 48 hours of delivery with photographs. We will replace the affected piece or issue a full refund — whichever you prefer. There is no fee, no restocking charge, and no question of who pays return shipping (we do).
What we do not accept returns for
- Change of mind, after the order is confirmed.
- Recipient preference (the recipient did not like the scent / colour / item).
- Aesthetic preference (the box looked different in person).
Our moodboard process exists to prevent these — we share what is in the edit, what it looks like, and the price, before production begins. Nothing moves forward until you approve.
How to raise a return
Email us at returns@themerakiedit.com within 48 hours of delivery, with photographs and a brief note. We will respond within one working day.